About LOOP

Additional Information

• LOOP Safety Resources: Winter Weather ('22-'23)
• Terms of Service: What You Need to Know as a LOOP Member

How does LOOP work?

• I just joined LOOP, what next?
• How can I get in contact with your customer service team?
• Is LOOP a quoting engine or the actual insurer?
• What are your business hours/hours of operation?
• What is your phone number? How can I speak with someone?
• What makes LOOP different from other insurance carriers?

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Using the LOOP App

• Does the LOOP App drain my battery?
• How can I log into the app and sign in for the first time?
• How do I change from being a driver to a passenger for my trips on the app?
• I'd like to turn off the LOOP App's tracking, can I?
• What data does LOOP require? How does LOOP calculate my car insurance rate?
• Where can I download the LOOP app? How does it work?

Telematics

• Do I have to keep the LOOP app on while I'm driving?
• Does LOOP track me all the time?
• How do you use driving data to price me on Day 1 if you don’t have this data yet?
• What are Telematics? What sort of phone usage does LOOP look at?
• Why does LOOP collect data? What sort of phone usage does LOOP look at?

Will LOOP cover me?

• Does LOOP insure high-valued vehicles?
• What states does LOOP offer coverage in?