We're sorry to hear there's been an accident! First thing's first—please make sure everyone is okay, and your vehicle is moved out of the way from traffic! The next thing you want to do is call 911. We want to make sure anyone who is hurt can get the medical attention they need. You will also be able to start a police report—be sure to give vivid details to the officer. If it's safe, we recommend taking pictures of the scene and damage. Once all of that is taken care of, you can file your claim by calling our claims team at 1-800-659-4918 or you can file through the LOOP App. Once the claim has been filed you should hear back from your assigned adjuster within 24 hours.