We understand that your needs can change, and LOOP aims to offer flexible services that adapt to your life. If you find that you need to cancel your Roadside Assistance service, the process is straightforward and designed with your convenience in mind.
Steps to Cancel Roadside Assistance
Log In to Your Account:
To get started, please visit our customer portal here: https://billing.stripe.com/p/login/5kAaFdcmV3N46AM3cc
You’ll be redirected to this login page:
After entering your email address you’ll receive an email from “LOOP Roadside Assistance” with the subject line “Your LOOP Roadside Assistance customer portal login link”.
Choose to Cancel:
After entering the portal to view your Roadside Assistance plan, you will see an option to cancel your subscription labeled as "Cancel plan." Click on this to proceed with the cancellation.
Confirm Cancellation:
You will be prompted to confirm your cancellation. Please read the terms of the cancellation carefully to ensure you understand any changes to your service or potential charges.
Receive Confirmation:
Once your cancellation is processed, you will see a confirmation on that same page detailing the change to your account and you will receive a confirmation email of the cancellation.
Additional Assistance
If you encounter any issues during the cancellation process or if you have any questions, our Care team is always here to help. You can reach us by emailing Care@ridewithloop.com, and we’ll respond as quickly as possible to assist you.
Reinstating Your Service
Should you decide in the future that you would like to reactivate your Roadside Assistance service, you can easily do so by visiting the same customer portal and selecting the option to renew your plan.
At LOOP, we're committed to providing you with flexible and reliable services that meet your evolving needs. We're here to help you navigate your coverage options so you can drive with confidence, knowing that support is just a click away.