NOTE: This article applies to LOOP members with policy numbers formatted as LOOP-0000001234-00. If your policy number is formatted as either LOO-TX-0000001234-00 or PPA-TX-0000001234-00 then please click here.
We hope everyone is okay and that if an accident did occur everyone is safe and sound. Once you are ready, you can file a claim on the LOOP App by tapping on the "Make a Claim" icon.
On the next screen you'll be able to see what information you may need to collect to submit a new claim. Tap on "Begin" when you're ready to start filing your claim.
Once your claim is filed, you should expect to hear from your adjuster within 2 business days. Please allow them time to review all of the information on your claim and be sure to check your phone and email for any messages from the adjuster in case they have additional questions about the accident.
Once your claim has been filed you should receive an email with your adjuster's name and contact information as well as your claim number. For any status updates or questions related to your claim once it's been filed you should reach out to your adjuster directly by phone or email.
If you are a LOOP Member and for some reason you are not able to file a claim with the LOOP App , please fill out this form to begin the claim filing process.
If you are not a LOOP Member (a third party claimant, a Lienholder, a legal representative, etc), please fill out this form to begin the claim filing process.
LOOP Blog Post: Everything You Need To Know About Car Insurance Claims
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